Vip33 Privacy Policy – How We Protect Your Data

01What Data We Collect

Some information is naturally collected when you create an account and use vip33's services. This falls into two categories — what you provide directly, and what is collected automatically while you use the platform.

Direct information includes your name, mobile number, email address (optional), date of birth, and copies of your national ID or passport collected during KYC verification. Your mobile banking number is also recorded when processing payments.

• Sensitive data such as passwords is never stored in plain text.
• Payment card numbers are not stored directly with vip33 — they are handled by the payment gateway.
• KYC documents are stored on secure, encrypted servers with restricted access once verification is complete.

02Why and How Your Data Is Used

Vip33 uses your data only for specific, defined purposes, all of which are set out clearly below. If we ever need to use your data for a new purpose, you will be informed beforehand.

The primary reason is service delivery — keeping your account running, showing betting markets, processing payments, and providing support. Beyond that, your data is also used for security purposes: detecting whether the same person is opening multiple accounts, identifying fraud attempts, and preventing money laundering.

• Account creation, login, and identity verification.
• Processing deposits, withdrawals, and transactions.
• Sending promotions, bonuses, and VIP offers (with your consent).
• Fraud detection and multi-account identification.
• Responsible gaming monitoring and identification of at-risk behaviour.
• Meeting legal obligations and maintaining compliance with regulatory authorities.
• Analytics to improve service quality and develop new features.

03Is Your Data Shared with Anyone?

The short answer is no — your data is never sold or shared with anyone without authorisation. However, limited information must be shared with a select group of trusted partners in order to deliver our services.

Payment gateways (bKash, Nagad, Rocket) receive only the information needed to process transactions. Game software providers may receive gameplay data, but not personally identifiable information. Any data sharing with third parties is governed by strict data protection agreements.

• Data may be disclosed in response to lawful requests from law enforcement authorities.
• Identity documents are verified with a KYC verification service provider.
• Personally identifiable information is never passed to advertising companies.
• In the event of a change in vip33's business ownership, any new owner is bound by the existing privacy policy.

04Data Protection Practices

Vip33 uses multiple layers of security to protect your data — investing not only in software-level safeguards but also in hardware and procedural security.

TLS 1.3 encryption is used for data in transit. Stored data is protected with AES-256 encryption. Server access is role-based, meaning each staff member can only view the data relevant to their role. Regular penetration testing and vulnerability assessments are conducted.

• 256-bit SSL/TLS encryption — all connections are secured.
• Two-Factor Authentication (2FA) is supported — keeping it enabled is strongly recommended.
• Automatic security alerts are sent whenever a suspicious login is detected.
• Data backups are regularly stored on secure, geographically separate servers.
• In the event of a security breach, affected members will be notified within 72 hours.

05Cookies & Tracking Technologies

Cookies and similar technologies are used on the vip33 website and app. Cookies are small text files stored on your device that help improve platform performance and personalise your experience.

Essential cookies cannot be disabled because the site cannot function without them — for example, maintaining your login session. You can, however, turn off analytical cookies (which track which pages are used most) and marketing cookies. You can also delete all cookies at any time from your browser settings.

• Session cookies: Used to remember your login state; deleted when you close your browser.
• Persistent cookies: to remember your preferred language and settings.
• Analytics cookies: to understand which features are used most.
• Security cookies: Used to prevent CSRF attacks and protect your session.

06Your Rights

As a vip33 member, you have important rights over your own data. To exercise any of these rights, contact our support team and we will respond as promptly as possible.

07How Long Is Your Data Retained

Your data is not kept indefinitely. vip33 has defined a specific retention period for each type of information. Once that period expires, data is securely deleted or anonymized.

All data is retained while your account remains active. After account closure, certain records — particularly financial transactions — must be kept for up to 5 years as required by law. This is a requirement under anti-money laundering regulations.

• Account data: for the duration your account is active + 5 years.
• Transaction records: 5 years (legal requirement).
• KYC documents: 5 years, or as required by regulatory obligations.
• Support chat logs: 2 years.
• Marketing consent records: 3 years after the relationship ends.
• Analytics data (anonymised): 3 years.

08Contact, Complaints & Policy Updates

For any privacy-related questions or concerns, email us at support@vip33.life. Include "Privacy Request" in the subject line so your message reaches the right team quickly. We typically respond in writing within 7 business days.

This Privacy Policy may be updated from time to time. For significant changes, you will be notified in advance via SMS to your registered mobile number or by email. Continued use of the platform after a policy change takes effect will be considered acceptance of the updated terms.